PRODUCT DESIGN · COMPLEX SYSTEMS · MEASURABLE IMPACT

Making complex products feel clear.

Product design leader and UX strategist working across enterprise systems, operational tools, commerce, and services. I turn complicated workflows into products people can understand, trust, and use.

About
My Work

Hard problems.
Real people.
Better outcomes.

Luxury commerce · Airline operations · Enterprise software · Customer service · B2B / SAAS · Design systems

25K+

FLIGHT ATTENDANTS SUPPORTED

40%

LOWER SERVICE HANDLE TIME

20M+

luxury retail SHOPPERS

30%

FASTER DESIGN-TO-CODE DELIVERY

SELECTED WORK

Work with consequence.

01

Enterprise service tool

Customer Care, Reimagined

Redesigning an agent workspace around the way service teams actually work—reducing handle time by 40% and contributing roughly $800K–$900K in annual savings.

40% Faster

ai-assited

customizable

View Case Study

02

AIRLINE OPERATIONS

An operating system for 25K+ flight attendants

Unifying fragmented post-merger crew systems into clearer workflows for schedules, communications, bidding, trading, and pay.

centralized workflow

scalable

responsive

View Case Study

03

Enterprise workflow · Promotions

The promotion before the promotion

Before customers ever see an offer, teams have to create it, validate it, approve it, and get it into market. Redesigning that behind-the-scenes workflow into one connected product.

SPEED TO MARKET

WORKFLOW AUTOMATION

omnichannel scale

View Case Study

04

ASSOCIATE ENABLEMENT

Putting clienteling in their pocket

Replatforming a legacy associate tool into a faster native iOS experience for client advisors, digital stylists, and store leaders.

3K+ ASSOCIATES

4 MONTHS TO MARKET

CRM

View Case Study

about me

Curious mind. Strategic thinker. Creative at heart.

I’m Nnenna, a Houston-based creative who’s naturally curious about people, how things work, and how they could work better.

My path from interior architecture to technology and digital products has taught me to ask good questions, dig into the research, and see the bigger picture. I love connecting the dots between people, business, and technology—and turning what I learn into thoughtful ideas that make a real difference.

beyond the job title

What I bring into the room.

Curiosity before certainty

I would rather ask one more good question than rush toward the most obvious answer.

Design + technology

My computer-science studies and earlier front-end work make me comfortable talking about how an experience actually gets built.

A wider design lens

Architecture, interiors, brand, digital products, systems—I've never been especially interested in staying inside one creative box.

Connect

Let's start a conversation.

Whether you have an opportunity in mind, want to swap ideas, or simply want to say hello, I’d love to hear from you.

nnenna.m.nwachukwu@gmail.com

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